Please remember these are all handmade items, so that means each one is unique and there may be minor, subtle differences in size, shape, or glaze color. These differences are a natural and desirable part of hand made pottery and not to be considered irregular. Glaze batches may fire with minor variation, but they are fairly similar. I don't sell seconds online, everything I ship is of first rate quality.
I gladly accept cancellations if they are requested before shipping, or before I start making a custom order. Request a cancellation within 24 hours of purchase. I will honor cancellations IF the item has not yet shipped, or IF a custom order item has not yet been created. Please be prompt, as I try to fulfill orders quickly, sometimes within a few hours.
I will accept returns or exchanges within 14 days of purchase. Please be aware that the return shipping cost is not included in any refunds.
*REMEMBER POSTAGE IS NOT REFUNDABLE.
Custom Orders and "Made to Order" items ARE NOT eligible for return or exchange. Please check your spelling carefully.